ELM45

Shipping Information

360 Avionics Company normally ships goods within 2 - 4 weeks after the order is placed by customer and payment is received by 360 Avionics Company. Shipping times may vary depending on the products ordered, parts availability and production work load. 360 Avionics Company will only ship complete orders, once all the parts are in stock. In the event that your kit consists of out-of-stock products, 360 Avionics may require additional time to prepare your order and in these special cases 360 Avionics will notify the customer of any shipping delays associated with these orders. All shipping dates given are based on estimates provided by suppliers and/or production lead times. 360 Avionics Company cannot guarantee delivery dates, since delivery dates depend on the shipping carrier used . If you need to receive an order by a specific date, please contact 360 Avionics Company for assistance. If you want 360 Avionics Company to ship partial orders (i.e. before all parts are received by us), we can do it, but additional shipping charges may apply.

We do not ship to PO Box addresses. If you pay for your order by credit card, we will ONLY ship your order to the Billing Address, associated with your credit card.

We use Canada Post or Purolator to ship all domestic orders (within Canada) and UPS or Purolator to ship all international orders, unless a different service is requested by the customer (under his own account with the carrier) at the time of placing the order, provided that the chosen shipping carrier is authorized to ship the goods ordered by the customer. A customer is required to provide a phone number for all orders shipped by 360 Avionics Company. For each shipment, a tracking number will be provided to the customer within 48 hours after the order is shipped.

Shipping Insurance Terms

All packages are shipped without insurance by default. Customers can select the option to add shipping insurance for the full value of their package directly on the product page. If you choose to decline shipping insurance, you accept full responsibility for any loss or damage that may occur during shipping, and our company will not be liable for any such issues.

Return Policy

We accept returns. You can return unused, uninstalled product in the original condition and packaging for a full refund less shipping costs within 15 days from delivery date, accompanied by a proof of purchase, as well as the RMA number, which can be obtained by email from one of our representatives (at info@360avionics.com). The customer is responsible for correctly labeling the package with "RETURN ITEM" on the box and in the shipping paperwork.

If more than 15 days have passed since your product delivery date, we can no longer offer you a full refund. In most cases we still can offer you an in-store credit for the amount of the returned item cost less 15% - 20% restocking fees (depends on the product).

To follow-up on the status of your return, please contact us at info@360avionics.com.